Privacy Policy

Squillion Technologies (Pty) Ltd
Effective Date: 18 February 2026

1. Introduction

Squillion Technologies (Pty) Ltd (“Squillion”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us, including via WhatsApp Business and our website.

2. Information We Collect

When you contact us through WhatsApp, our website, or other communication channels, we may collect:

  • Full name
  • Contact number
  • Email address
  • Company details (where applicable)
  • Messages and communication content
  • Any information voluntarily provided by you

We only collect personal information that is necessary and relevant for legitimate business purposes.

3. Purpose of Processing

We process personal information for the following purposes:

  • Responding to enquiries
  • Providing support and professional services
  • Managing business relationships
  • Communicating service updates
  • Improving our services

We do not sell personal information to third parties.

4. WhatsApp Business Communication

When you communicate with Squillion via WhatsApp:

  • Messages are processed through the WhatsApp Business Platform (Meta Platforms, Inc.).
  • WhatsApp may process data in accordance with its own privacy policies.
  • By communicating with us via WhatsApp, you acknowledge that your information may be transmitted via Meta’s infrastructure.
  • We use WhatsApp solely for legitimate business communication.

5. Lawful Basis for Processing

In accordance with POPIA, we process personal information based on:

  • Consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

6. Data Security

We implement appropriate technical and organisational measures to safeguard personal information against:

  • Loss
  • Unauthorised access
  • Disclosure
  • Alteration
  • Destruction

Access to personal information is restricted to authorised personnel only.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal or regulatory obligations

8. Your Rights Under POPIA

In terms of POPIA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, irrelevant, excessive, out-of-date, incomplete, or misleading information
  • Request deletion or destruction of personal information that is no longer necessary for the purpose for which it was collected
  • Object to the processing of your personal information
  • Withdraw your consent to the processing of your personal information (where consent was the basis for processing)
  • Lodge a complaint with the Information Regulator if you believe your personal information has been mishandled

To exercise any of these rights, please contact our Information Officer using the details provided below.

9. Information Officer

For any privacy-related queries or requests, please contact:

Information Officer
Squillion Technologies (Pty) Ltd
Email: info@squillion.net

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any updates will be published on our website. We encourage you to review this policy periodically.

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Privacy Policy